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Your account

Account settings covers your personal Clione account, separate from the settings of your organization and your stores. It is available to every signed-in user on every plan.

To open it, click your avatar at the bottom of the left rail → Account settings.

The page has three sections: Profile, Organization and Security.

Profile​

  • Email — the email you sign in with. It can't be changed from here; contact support if you need to.
  • Display Name — the name other members see. Edit it and click Save Profile.

Next to it, Language / Idioma holds two independent settings:

  • Preferred language — the language of the dashboard: English or Español.
  • Date, number & currency format — how dates, prices and numbers are shown, independent of the language. Automatic (use browser) follows your browser.

Organization​

A read-only summary of the organization you are working in: its name, the Plan, Your Role and the number of Connected Stores.

To change your role, ask the owner of the organization. To change the plan, see Billing. If you belong to more than one organization, switch between them from the organization name in the top bar — see Members and roles.

Security​

Change Password​

  1. Enter your current password.
  2. Enter the new password and confirm it. It needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character, and it must be different from your current one.
  3. Click Change Password.

If you've forgotten your password, use Forgot password? on the login page and Clione emails you a reset link.

Two-Factor Authentication​

Two-factor authentication (2FA) asks for a one-time code when you sign in from a new device. There are two kinds, and you can use either.

With an authenticator app

  1. Click Enable 2FA.
  2. Scan the QR code with your authenticator app (Google Authenticator, Authy, Microsoft Authenticator and similar), or type the code shown under it.
  3. Enter the 6-digit code from the app and click Verify & Enable.

Reconfigure 2FA moves 2FA to a new app. Disable 2FA asks for a current 6-digit code from the app.

With email only

Under Email-only Two-Factor Authentication, click Enable email 2FA, enter the 6-digit code Clione emails you and click Verify & Enable. From then on, each sign-in from a new device sends a code to your email; no app needed. Disable email 2FA emails you a new code and asks for it.

Recovery codes​

When 2FA is on, Clione gives you one-time Recovery codes to sign in if you lose access to your authenticator app or your email. They are shown once: copy them, keep them somewhere safe, and confirm with I've saved these codes.

The Recovery codes block shows how many unused codes you have left. Generate new codes asks for your password and replaces the old codes.

Trusted devices​

Every 2FA code screen at sign-in (authenticator app, email code or recovery code) shows Trust this device for 30 days, ticked by default. A trusted device skips the code for 30 days. When authenticator-app 2FA is on, the Trusted devices list shows each one with Device, Last seen and Trusted until. Click Revoke on any device you don't recognize or no longer use; it will ask for a code on its next sign-in.

Signing in with 2FA​

On the code screen at sign-in:

  • Use email code instead sends a code to your email.
  • Use a recovery code instead accepts one of your recovery codes.

Connected Accounts​

Google Account shows Connected or Not Connected. To connect it, sign in once with the Google button on the login page, using a Google account with the same email as your Clione account. After that you can sign in either way.

API keys​

API keys are not personal: they belong to the organization. Owners and admins create them from a store's Store Settings → API Keys tab, and every key in the organization is listed in Organization → API Keys. See Store settings.

Troubleshooting​

The 2FA code from my app is rejected — Check that your phone's clock is set automatically; authenticator codes depend on the time. Or use Use email code instead.

I lost my authenticator app — Sign in with Use email code instead or Use a recovery code instead, then reconfigure 2FA. If you can use neither, contact support.

There's a trusted device I don't recognize — Revoke it, then change your password.

Google sign-in doesn't find my account — The email of your Google account must match your Clione email.