Billing
Billing belongs to the organization, not to a store: one plan covers every store you connect, whatever its platform. Payments are handled by Paddle.
Open it from the left rail → Billing & Plan.
Who can do what
| Owner | Admin | Member | |
|---|---|---|---|
| Billing & Plan in the left rail | ✓ | ✓ | — |
| Change plan, buy add-ons on Billing & Plan | ✓ | — | — |
| Buy an Extra seat from the members table (+ Get more seats) | ✓ | ✓ | — |
| Manage billing (payment method, invoices, cancel) | ✓ | — | — |
Admins see the page, but its plan and add-on buttons do nothing for them. Only the owner changes plan. An admin can buy an Extra seat from the members table with + Get more seats.
The three tabs
Overview
- Current plan — plan name, monthly price, team seats used and subscription status. The owner also gets the Manage billing button here.
- Usage this month — four bars: Enrichments, Products, Team seats and Connected websites, each against your plan's limit. A bar turns amber above 80% and red when you reach the limit.
- Features on this plan — what your plan unlocks, the entity types you can enrich and your analytics retention.
- Active add-ons — the add-ons you have, with their quantity.
Plans
One card per plan, with its price and what it includes. The button on each card depends on where it sits against your current plan:
- Current — the plan you are on.
- Upgrade — a higher plan, including Agency.
- Downgrade — a lower plan.
- Contact sales — a downgrade that can't be done from the dashboard (see below).
Add-ons
The add-ons you can buy for your plan, each with a Buy add-on button. The list and prices are in Plans.
Upgrading
- Open the Plans tab and click Upgrade on the plan you want.
- The Paddle checkout opens on top of the page. Pay with any method Paddle offers you. Tax is calculated at checkout.
- When the checkout finishes, the page reloads your plan and usage, and checks again about 30 seconds later, once Paddle has confirmed the change.
Downgrading
Click Downgrade on a lower plan to open the checkout the same way.
Before that, Clione compares the lower plan with what you use today. If the lower plan doesn't cover your current usage (enrichments this month, products, team seats, connected stores) or a feature included in your current plan, the card shows Contact sales instead, and its hint lists what doesn't fit. Get in touch with Clione to make that change.
Moving from Agency to any other plan always goes through sales.
Buying an add-on
- Open the Add-ons tab and click Buy add-on.
- Complete the Paddle checkout.
- The new limit applies as soon as Paddle confirms the payment.
When you reach your seat limit, the members table on the Settings tab of your organization also offers + Get more seats, which opens the Extra seat checkout directly.
Invoices, payment method and cancelling
Manage billing (owner only) opens the Paddle customer portal in a new tab. There you update your payment method, download invoices and receipts, and cancel your subscription.
The button only works once Paddle has a customer profile for you, which is created by your first checkout (a plan or an add-on). During the trial there is none yet.
Usage and credits
- Enrichments count every enrichment and re-enrichment in the current calendar month, across all your stores. The counter starts again each month.
- Products counts every product synced, across all your stores.
- Team seats counts the members of the organization.
- Connected websites counts your connected stores.
When the subscription is cancelled or paused
If your subscription is cancelled and the paid period ends, or your subscription is paused, Clione treats it like an ended trial: nothing is deleted and the dashboard stays readable, but new work (sync, enrichment, FAQ generation and publishing) answers with a prompt to choose a plan, and a banner says so. Update your payment method in Manage billing, or pick a plan, and the same data carries on.
To delete a store and its data, use Danger Zone in that store's settings — see Store settings.
Billing emails and notifications
Receipts and payment emails come from Paddle, to the billing email set in the Paddle portal.
What Clione itself emails you is set per person on the Notifications page (account menu → Notifications), under Email preferences:
- Critical only — failed pushes and broken integrations.
- Warning and above — the above, plus quota alerts and SEO overwrite detections. The default.
- Everything — every event, including syncs, enrichments and weekly digests.
- No emails — the bell only.
Organization owners also see a Weekly task email switch: a Monday summary of what to fix in their stores. It isn't sent while No emails is selected. Click Save preference to apply your choice.
Troubleshooting
I can't see Billing & Plan in the rail — Only owners and admins see it.
The plan and add-on buttons do nothing — Only the owner can buy. For admins and members the buttons are visible but inactive.
Manage billing fails to open — There is no Paddle customer yet. Complete a first checkout (a plan or an add-on). If your browser blocks pop-ups, allow them for the dashboard: the portal opens in a new tab.
I paid but the dashboard still shows the old plan or limit — The page checks again about 30 seconds after the checkout closes. If it still looks old after that, reload the page.
A downgrade shows Contact sales — The lower plan doesn't cover something you use today; the hint on the card names it.